THE CURLY HAIR MASTERS

PROUD SUPPORTER OF:

CUT IT OUT - SALONS

     AGAINST DOMESTIC ABUSE

LOOK GOOD...FEEL BETTER

     For women in cancer treatment

MATTER OF TRUST

     Eco-Education (Oil spill cleanup)

ARTICLES:

Laura Lee's Guide to Going CG

Understanding Dew Points

BLOGS:

CurlyNikki

Live Curly, Live Free

LINKS:

British Curlies

naturallycurly.com

CAREER TRAINING:

Beauty Schools Directory

Loraine's Academy

 

NO-CALL/NO-SHOW AND HOLIDAY BOOKING POLICIES

No-Call/No-Show Policy      We greatly appreciate the courtesy the vast majority of our clients give to us by showing up for their appointments at their scheduled appointment time or for contacting us if they need to cancel or reschedule.      However, we do occasionally have clients who do not call us to cancel or change their appointments and then do not show up at their scheduled appointment time, despite the fact that we contact scheduled clients to remind them about their appointments on the previous business day. This causes a great deal of frustration for both Live Curly Live Free and also for our other clients, who are subsequently forced to wait longer for an appointment than they may have otherwise preferred.      To avoid future inconvenience, we have unfortunately found it necessary to establish a no-call/no-show policy. If a client does not show up at their scheduled appointment time and has not previously called Live Curly Live Free to cancel or reschedule that appointment, they will be placed on a "walk-in basis only" list. Clients on this list will no longer be able to book appointments in advance and must instead physically walk into the salon to see if there is stylist availability at that immediate time.      We understand that emergencies do not always make it possible to cancel or reschedule an appointment in a timely manner. If you have been unable to keep an appointment and have extenuating circumstances as to why you could not call to cancel that appointment in advance, please contact us at 727.424.7325 and we will be more than happy to discuss the situation with you.      Please note that email is not a valid method of contacting us to change or cancel any appointments as we are not set up to maintain or manage appointments via email. Holiday Booking Policy      Because of our specialized curly hair techniques, many clients from out-of-state and abroad take the opportunity to visit us during their travels to the Tampa Bay area, especially during peak holiday times. We are always thrilled to meet our curly-haired sisters from around the globe and are honored so many of them look forward to entrusting their beautiful curls to us during their visit here.      It is unfortunate that during each peak holiday time, there is virtually always an out-of-town client or two who books an appointment with us several months in advance, subsequently changes their travel plans and neglects to call us to cancel the appointment, then does not show up at their scheduled appointment time. Even though we call scheduled clients to remind them about their appointments on the previous business day, these clients still do not contact us to let us know their holiday travel plans have changed and they will no longer be keeping their scheduled appointment.      Peak holiday seasons are extremely busy times for Live Curly Live Free and we have more than a few existing clients who are unable to book a prime holiday appointment time as a result, despite the extended hours we offer. Although we do maintain a cancellation list, it is not always possible for us to fill a time slot that has been abandoned at the last minute. This causes an extreme amount of frustration for both Live Curly Live Free as well as for our regular local clients, who subsequently may have lost their opportunity to book an appointment during our peak holiday seasons.      To avoid future inconvenience, we have unfortunately found it necessary to establish a holiday booking policy. Any new client not local to the Tampa Bay area who wishes to book an appointment during the peak holiday dates listed below must provide us with a valid credit card number at the time the appointment is made. If the client does not call Live Curly Live Free to change or cancel their appointment and then does not show up at their scheduled appointment time, they will still be charged for all of the services booked. However, if the client calls Live Curly Live Free at any time to change or cancel their appointment, even as late as the actual day of the appointment itself, no charges will be made.      We understand that emergencies do not always make it possible to cancel or reschedule an appointment in a timely manner. If you have been unable to keep an appointment and have extenuating circumstances as to why you were unable to call to cancel that appointment in advance, please contact us at 727.424.7325 and we will be more than happy to discuss the situation with you.      Please note that email is not a valid method of contacting us to change or cancel any appointments as we are not set up to maintain or manage appointments via email. PEAK HOLIDAY BOOKING SEASON DATES Any new client not local to the Tampa Bay area who wishes to book an appointment during the peak holiday dates listed below must provide us with a valid credit card number at the time the appointment is made. November 16, 2010 - January 3, 2011 April 19, 2011 - May 7, 2011 November 15, 2011 - January 2, 2012  We greatly appreciate your cooperation and your understanding.